Theaters don't control their own movies?

I went to the movie theater for the first time in a while to see the new Haikyuu movie. I was really excited cause this is a show my dad and I bonded over and he didn't know it was releasing so I got to surprise him with it. movie was supposed to start at 1 pm. we showed up early, ate at the food court, then walked into the theater at 12:55. movie was already started, probably like 10 or 15 minutes in, no sound. we complained and they fixed the sound but didn't restart the movie. I asked if they were going to restart it and they just said "we can't control that, sometimes the movies run fast." The SECOND SHOWING OF THE DAY? No trailers or anything?

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